Shipping policy

Thank you for visiting and shopping with us. Below are the terms and conditions that make up our Shipping Policy.

1. Order Processing

All orders are processed within [1–3 business days]. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed slightly. We will notify you of any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • UK Standard Shipping: [2–5 business days]
  • UK Express Shipping: [1–2 business days]
  • International Shipping: [5–10 business days]

Please note that delivery times are estimates and may vary depending on location and courier delays.

3. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information will be active within 24 hours.

4. Customs, Duties & Taxes

We are not responsible for any customs and taxes applied to your order for international shipments. All fees imposed during or after shipping are the responsibility of the customer.

5. Shipping Delays

We are not liable for delays caused by courier services, customs, or unforeseen circumstances beyond our control. However, we will do our best to assist you in tracking your order.

6. Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within [7 days] of delivery (or expected delivery date).

We may require proof such as photos of the damaged item and packaging. Once reviewed, we will offer a replacement or refund where appropriate.

7. Incorrect Shipping Addresses

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately. We cannot guarantee changes once the order has been processed.

8. Contact Us

If you have any questions about your order or shipping, please contact us:

Email: [Insert Email Address]